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Error in attaching files or documents

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We are having a hard time attaching files(e.g. PDF, Docs, Excel, etc.) in Dynamics 365 Business Central. Our ITs have already checked the internet provider, internet connection, storage capacity of PC and even upgraded our PCs. We have also tried observing the difference of working from home and working in the office, nonetheless, the problem is still the same. What could be a solution for this?

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  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,035 Super User 2024 Season 2 on at
    RE: Error in attaching files or documents

    Hi, have you checked the IIS setting?

    https://demiliani.com/2023/02/13/dynamics-365-business-central-on-premises-and-max-upload-file-size-limit/

    Hope this helps.

    Thanks.

    ZHU

  • NAV_with_Narang Profile Picture
    NAV_with_Narang 2,234 Super User 2024 Season 1 on at
    RE: Error in attaching files or documents

    Hi There - I suppose you are using D365 BC On-Premise?

    1. Was your environment upgraded from a lower version?

    2. Are there any customizations deployed on attachments?

    Does this message ever disappear? If yes, roughly how long does it take

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,134 Super User 2024 Season 2 on at
    RE: Error in attaching files or documents

    Moved to the Dynamics 365 Business Central forum.

  • Mohit Rampal Profile Picture
    Mohit Rampal 12,547 Super User 2024 Season 1 on at
    RE: Error in attaching files or documents

    Hi Pinang, Please move this post to Dynamics 365 Business Central forum. This forum is for Dynamics 365 Finance.

    community.dynamics.com/business

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