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Customer experience | Sales, Customer Insights,...
Suggested answer

About KB Articles import

Posted on by 50

Hi There,

I am trying to import a KB articles in bulk even i can able to create for all thee fields except the articeXML field, am not sure about the format for the below field. Can anyone please suggest.

pastedimage1583736454206v2.png

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: About KB Articles import

    Hi MS CRM developer,

    Have your problem been solved successfully?

    Regards,

    Clofly

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: About KB Articles import

    Hi Partner,

    You can see articleXML value with web api,

    e.g: org.crm.dynamics.com//api/data/vX/kbarticles(record id)?$select=articlexml

    pastedimage1583743687621v1.png

    As what we see, it's XML format string to store question and answer:

    pastedimage1583743828835v2.png

    formatted xml structure:

       
    Where is your Dynamics region?
    Canada
    Lorem.

    So you can build XML in Visual Studio code firstly with XML editor extension, then remove line breaks and paragraph breaks into single line and populate it to the field for import.

    This site could do conversion online.

    https://www.textfixer.com/tools/remove-line-breaks.php

    pastedimage1583744124485v1.png

    Regards,

    Clofly

  • MS CRM developer Profile Picture
    MS CRM developer 50 on at
    RE: About KB Articles import

    This wont help me anymore, May i know the code format for KB article data XML file. Will you please send it, if you have.

  • Suggested answer
    meelamri Profile Picture
    meelamri 13,204 User Group Leader on at
    RE: About KB Articles import

    Hi,

    Please refer to this thread: community.dynamics.com/.../765285

  • MS CRM developer Profile Picture
    MS CRM developer 50 on at
    RE: About KB Articles import

    Can anyone please reply it back, its very urgency.

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