Resolve Case via background workflow by "Modified by" user

(0) Share

Report

Posted on by Alexandr J.

246

Hi,

i have custom field "Status reason" on Case and with some value of this field it resolves Case via background workflow. After succesfully ended process session is automatically created Activity on Case records ("Case resolved by Administrator") - Administrator is the owner of the workflow.

Is it possible somehow show the user who made these changes on Case record in activity? It's possibly 3 different users so change of owner of workflow it's not a solution.

Thanks for any advice.

Alex

*This post is locked for comments

I have the same question (0)

All responses (7)

Answers (3)

Verified answer

Alex Fun Wei Jie 33,626 on at

Like (1)

Report

RE: Resolve Case via background workflow by "Modified by" user

Hi,

you can create a real time workflow and execute as user.

Was this reply helpful? Yes No
Alexandr J. 246 on at

Like (0)

Report

RE: Resolve Case via background workflow by "Modified by" user

Hi,

thanks for fast answer. I tried it before but thats not working as i want so OK it's possible solution but i want to change it on background workflow - thats not possible?

Best regards,

Alex

Was this reply helpful? Yes No
Alok Singh 910 on at

Like (0)

Report

RE: Resolve Case via background workflow by "Modified by" user

Hi Alex,

You can create a new custom entity (Case log history) and create a case log history record whenever user is updating case and this case log can be associated with the activity where you can see the complete history. You can have following few fields

1. Updated by

2. updated date and time

In future if you want to extend this feature , you can add more fields such Owner change, Status change etc and based on these details a report can be created and presented to management for further analysis.

Was this reply helpful? Yes No
Suggested answer

Kokulan 18,054 on at

Like (0)

Report

RE: Resolve Case via background workflow by "Modified by" user

Hi

You could solve this issue using two different apporches i think

01. You could move your workflow logic to plugin - Plugin will by default run in current user's context

02. You could create a Custom Workflow Activity that impersonates and creates an OrgService in the context of the modified by user and then Resolves the case using that OrgService

www.inogic.com/.../scenario-where-impersonation-in-custom-workflow-can-be-used-for-dynamics-crm

Hope this helps

Was this reply helpful? Yes No
Verified answer

Fubar 2,756 on at

Like (1)

Report

RE: Resolve Case via background workflow by "Modified by" user

A someone already indicated do it with a real-time workflow - if you need something that is only available in the background workflow (e.g. a wait condition etc), you can initiate by a real-time workflow that calls a background workflow. Alternatively, you would need to write an plugin.

Was this reply helpful? Yes No
Verified answer

ARIFNIIT 1,391 on at

Like (1)

Report

RE: Resolve Case via background workflow by "Modified by" user

I think you can use custom code activity and you can use InitiatingUserId from context. other option you can use real time workflow.

Was this reply helpful? Yes No
Alexandr J. 246 on at

Like (0)

Report

RE: Resolve Case via background workflow by "Modified by" user

Thanks all for answers of possible ways to success. It looks like real-time wf will be best option for my case.

Best regards,

Alex

Was this reply helpful? Yes No