Resolve Case via background workflow by "Modified by" user

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Posted on by Alexandr J.

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Hi,

i have custom field "Status reason" on Case and with some value of this field it resolves Case via background workflow. After succesfully ended process session is automatically created Activity on Case records ("Case resolved by Administrator") - Administrator is the owner of the workflow.

Is it possible somehow show the user who made these changes on Case record in activity? It's possibly 3 different users so change of owner of workflow it's not a solution.

Thanks for any advice.

Alex

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Alex Fun Wei Jie 33,628 on at

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Hi,

you can create a real time workflow and execute as user.

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Alexandr J. 246 on at

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Hi,

thanks for fast answer. I tried it before but thats not working as i want so OK it's possible solution but i want to change it on background workflow - thats not possible?

Best regards,

Alex

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Alok Singh 910 on at

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Hi Alex,

You can create a new custom entity (Case log history) and create a case log history record whenever user is updating case and this case log can be associated with the activity where you can see the complete history. You can have following few fields

1. Updated by

2. updated date and time

In future if you want to extend this feature , you can add more fields such Owner change, Status change etc and based on these details a report can be created and presented to management for further analysis.

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Kokulan 18,054 on at

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Hi

You could solve this issue using two different apporches i think

01. You could move your workflow logic to plugin - Plugin will by default run in current user's context

02. You could create a Custom Workflow Activity that impersonates and creates an OrgService in the context of the modified by user and then Resolves the case using that OrgService

www.inogic.com/.../scenario-where-impersonation-in-custom-workflow-can-be-used-for-dynamics-crm

Hope this helps

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Fubar 2,761 on at

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A someone already indicated do it with a real-time workflow - if you need something that is only available in the background workflow (e.g. a wait condition etc), you can initiate by a real-time workflow that calls a background workflow. Alternatively, you would need to write an plugin.

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ARIFNIIT 1,391 on at

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I think you can use custom code activity and you can use InitiatingUserId from context. other option you can use real time workflow.

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Alexandr J. 246 on at

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Thanks all for answers of possible ways to success. It looks like real-time wf will be best option for my case.

Best regards,

Alex

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