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Customer experience | Sales, Customer Insights,...
Suggested Answer

Import data is stuck on 'submitted' status

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Posted on by 11
Hi there
 
Since Tuesday 11 February, the import functionality to import data into Customer Insights - Journeys has stopped working. I know the interface changed recently (no longer being directed to a new window to import data), but I don't think that is the issue.
 
Previously, when navigating to Advanced Settings > Data Management, the import button was called "Imports (preview)" and that worked for importing data. Since 11th February, the button has changed to just "Imports", minus the (preview), and now data imports don't get past the submitted stage.
 
I don't have administrator access but I'm told by our IT department that there's nothing untoward in the 'back end' of Dynamics that would be causing this. Apparently they are able to import data in their test environment too, just not in 'live'.
 
Is there anything that anyone can think of that would be making this happen? Any help would be greatly appreciated in making this work again!
I have the same question (1)
  • Suggested answer
    Tom_Gioielli Profile Picture
    3,086 Super User 2026 Season 1 on at
    Are there any changes in your security permissions recently? If someone from your IT department tries the import, does it work for them? If so, this might be security related.
     
    From how you describe accessing this, it sounds like the run-of-the-mill data import. What table are you importing data to? Are there any plugins or processes enabled in your production environment that are not turned on in test? It could be something is triggered to run on create of these records in Prod only and it is clogging up the import?

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