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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM mobile ap...
Microsoft Dynamics CRM (Archived)

Dynamics CRM mobile app not working after December 2016 update

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Posted on by deanparkr 142

We are finding that after we install the Dynamics CRM 2016 December Update the mobile app for Dynamics CRM no longer works. On both iOS and Android the app just stays stuck at "Welcome". 

There are no errors on the trace logs from the app, or server side. Using Android debugging there are lots of errors with things like : "Uncaught Type Error - Cannot read property  $6" and refers to a number of Microsoft script files.

We have taken a vanilla, out of the box install of Dynamics 2016 org on update 1 which was working on the mobile app, installed the December update 2 and the mobile stops working.

Is anyone currently using the mobile app with Dynamics CRM update 2 on prem?

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  • deanparkr Profile Picture
    deanparkr 142 on at
    RE: Dynamics CRM mobile app not working after December 2016 update

    I'm afraid not. We ended up rolling back the update.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM mobile app not working after December 2016 update

    We're having the same issue. Did you manage to resolve this? We use the app for testing purposes as we're developing our own Dynamics App (Liid :). Our own kept working ok after the update so it seems to be somehow related to requests the official app is doing..?

  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at
    RE: Dynamics CRM mobile app not working after December 2016 update

    Hi,

    Are you using online CRM, I will suggest to contact Microsoft support for this.  Or restore back if you have any.

    Thanks,

    Sandeep

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