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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / One Time Call licenses
Service | Customer Service, Contact Center, Fie...
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One Time Call licenses

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Posted on by Arrasate.Alberto 7

Good Morning,

I have understood that I can give support to my customers using MY remote assist license. I could be in my office and give this support sending a meeting link. And only my Remote Assist license is required.

I´ve tested it and it works!

But... when my customer installs Remote Assist application in his mobile, he receives a warning that explain that he can only use this tool (Remote Assist) for a trial period of ¿30? days without license.

I thought that we could use this tool whatever we want (always when the call was between us, always using my own Remote Assist license).

So... what is the correct one? Can we use Remote Assist "forever" with my license or he can only use it for a trial period?

Thanks in advance,

Alberto.

I have the same question (0)
  • Jomorr Profile Picture
    Jomorr on at

    Hi Alberto,

    Has your customer already installed Remote Assist and logged in before receiving the One Time Call link?  If they have, then the link will attempt to join them to the meeting with their previously entered credentials instead of as an anonymous user.

  • Arrasate.Alberto Profile Picture
    Arrasate.Alberto 7 on at

    Thanks Jon,

    finally, after several tests, we realized that we CAN use this license in a non-licensed device, despite de warning at the app installation time.

    Thanks,

    Alberto.

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