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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Business Central On-Pr...
Small and medium business | Business Central, N...
Suggested answer

Business Central On-Premises | desktop app takes time to load

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Posted on by Sanjeev.Kashyap 10

One of our Business Central On-Premises client is facing issue while connecting to D365 server using desktop app. It shows white screen for about 60-90 sec and then loads.

The only change we know was recently we have applied new SSL certificate on this D365 BC server as it was expired other than that there is no change and prior to that it was working properly. Client is using latest version of D365 desktop app.

Can you let us know what could be an issue?

0763.D365-screen.jpg

I have the same question (0)
  • YUN ZHU Profile Picture
    YUN ZHU 93,222 Super User 2025 Season 2 on at
    RE: Business Central On-Premises | desktop app takes time to load

    I just tested using the Business Central Windows 10 desktop app to access the On-Premise last week, and there is no problem.

    How to use Dynamics 365 Business Central Windows 10 desktop app

    https://yzhums.com/7830/

    On-Premise environment:

    Authenticating Business Central Users with Azure Active Directory (Sign in to Business Central On-Premises with Office 365 account)

    https://yzhums.com/5367/

    Hope this will help.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Business Central On-Premises | desktop app takes time to load

    Hello,

    Does the same issue happen with WebClient from a computer or from the same device? And / Or does the same issue happen with the Windows Universal App compared to iOS device Universal App / Android Universal App?

    Thanks.

  • Sanjeev.Kashyap Profile Picture
    Sanjeev.Kashyap 10 on at
    RE: Business Central On-Premises | desktop app takes time to load

    We have checked Web Client works properly looks like issue is when we try to connect with Desktop Client.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Business Central On-Premises | desktop app takes time to load

    Hello,

    Feel free to raise an issue to Microsoft via your CSP or partner. Usually these problems are difficult to diagnose when connection fails from Android / Apple devices using the universal mobile app as this is difficult to repro. 

    Thanks

  • Sanjeev.Kashyap Profile Picture
    Sanjeev.Kashyap 10 on at
    RE: Business Central On-Premises | desktop app takes time to load

    Thanks Marco but we do not have any active support pack so if we have to raise a support ticket it will cost $499 that's very expensive.

    I don't know what to do now.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Business Central On-Premises | desktop app takes time to load

    Hello,

    Best is to indeed get yourself a support pack if you are a partner. You then get multiple support incidents assigned to your support contract. This will give you direct access to Microsoft support.. I thought this was a requirements when selling licenses, but maybe I got that wrong.

    If the root cause is a bug, Microsoft support will never charge you for a support incident.

    In this scenario, I do not think the problem is caused by a bug. My understanding is that November 2020 CU resolves a few platform bugs related to desktop app that should resolve some of the issues you mention. The strange issue here is that this started to occur after SSL certificate upgrade. This may indicate this is a configuration issue.

    Suggestion for now is to ensure your customer is on latest Cumulative Update. If you upgrade the universal store app, you should also ensure you are on at least November Cumulative Update for the release you are using.

    Hope it helps.

    Thanks.

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