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Small and medium business | Business Central, N...
Answered

Error : "No Payment information is provided in Company information. Do you want to update it now?" in Navision 2018

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Posted on by 4,549

Hi Community,

When my Sales person tries to send email to customer, he receive this prompt.

I have checked that the bank account is already created.

May I ask how do I check what is the issue here?

pastedimage1638771901163v1.png

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 77,874 Super User 2025 Season 1 on at
    RE: Error : "No Payment information is provided in Company information. Do you want to update it now?" in Navision 2018

    Hi, please check your payment information in Company Information page.

    pastedimage1638836304985v1.png

    Hope this will help.

    Thanks.

    ZHU

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error : "No Payment information is provided in Company information. Do you want to update it now?" in Navision 2018

    Josh,

    Yes, this message appears when you have not setup the Company Information, Payments Fast Tab, which reflects the main Bank. Are you sending payment information, via email, based on what the salesperson is emailing? For example, say I want to email a customer with a Sales Order Confirmation or Posted Sales Invoice, it is possible that the email body shows the Bank Information so payments can be made.

    If you update the Bank Information, on the Payment Fast Tab, you should be good.

    Thanks,

    Steve

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