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I have created a queue in dynamics to auto create cases. When I sent an email in Outlook it creates a case to the mailbox just fine. But when I use the Email Activity in Dynamics to send an email to the same mailbox it doesn’t create a case. Any advise on how to create a case from emails sent even in Dynamics.
Automated from Blank no longer exists. Also on condition from does not show as value
Hi Jazmine,
Since the Record Creation and Update Rule does not work for emails activities created inside D365, we have to create a power automate to do it.
Go to https://make.powerapps.com/, select the D365 environment, new a automated flow.
Then set the flow as follow.
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