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Microsoft Dynamics CRM (Archived)

A user cannot be removed from the Support User Role error

Posted on 12 Jan 2018 12:11:12 by Microsoft Employee

Hi!

I have a user in the CRM system what I used to administrate the whole system. I created Rules and Groups etc. Today I tried to remove myself from the admins (with an other admin user) to put the old user into an other Bussiness Unit. Every time I tried to save the changes it comes up with an error that says:

A user cannot be removed from the Support User Role. Error code: -2147220970

So I tried to set the owner of everything that I created with the old user to the new user, removed the old user from every security role (after that for some weird reason I was still able to login with the old account). But even after that it doesn't allow me to modify the old user Bussiness Group. I tried to Google out the problem and I found this: https://partnersupport.microsoft.com/en-us/par_msdyn/forum/par_dyn365p/top-issuehow-to-solve-the-issue-when-security-role/e82e0b52-d67f-4ace-a9b2-0a83bca184f9 but it is only for CRM on premise and I use the Online version. 

Could this be the problem? 

Thanks,

Robin

*This post is locked for comments

  • Aric Levin Profile Picture
    Aric Levin 30,188 on 12 Jan 2018 at 14:11:55
    RE: A user cannot be removed from the Support User Role error

    Is this your own security role or an OOTB role?

    Is the user account that you were logged in with a Global Admin (set in Office 365), or just a System Administrator?

    It might be that your issue relies there if the user has set privileges via the Office 365 portal.

    I would suggest contacting MS Support on this one if the above is not the case.

  • Verified answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on 12 Jan 2018 at 13:07:27
    RE: A user cannot be removed from the Support User Role error

    Hi Robin,

    From what i know the Support User is specific for CRM Online and is for internal usage only (msdn.microsoft.com/.../gg328485.aspx).

    If you have any errors related to it or the role, i think it's best if you reach out to MS Support directly.

    Hope this helps,

    Radu

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