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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / rich text editor (RTE)...
Customer experience | Sales, Customer Insights,...
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rich text editor (RTE) control

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Posted on by Mounir M 37
Hello , 
 
I am an admin user in environment PROD.
 
After installing wave 1 we have issued in environment PROD. The image was not loaded correctly.
 
 
The image was save in table msdyn_richtextfiles
 
 
 
my setting of the control RTE
 
 
Any Idea to solve this issue.
 
Thanks. 
 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    rich text editor (RTE) control
    Hi Partner,
    If so, I suggest you create a ticket for the Microsoft support team to confirm  if the error is caused by an update:
    Get Help + Support - Dynamics | Microsoft Docs
  • Community member Profile Picture
    Community member 3 on at
    rich text editor (RTE) control
    Hi,

    I also have a problem regarding the rich text editor (RTE) control as images/pictures uploaded don’t save correctly.
    My environment was scheduled to be updated on April 1st 2024, too, since then we cannot upload images/pictures in a rich text box.
    I’ve tried Copy and Paste, dragging the picture into the Texbox, “Upload from this device”.

    But here is the result:

    And here is the record in the Rich Text Attachments table:


     
    I went into my application Settings > Upcoming features > Disabled modern RichTextEditor for controls and the results are the same…

    It says “Fichier téléversé avec succès.” (File uploaded successfully)
    However, we can see the picture isn’t correctly saved and displayed.

     
    Here is the record in the Rich Text Attachments table:

     
  • Mounir M Profile Picture
    Mounir M 37 on at
    rich text editor (RTE) control
    Thanks , my setting of the control RTE.
     
    The control worked correctly y before the update wave.

    I have try with opportunity table and i have the same issue.the image  doesn't load correctly

     When i check msdyn_richtextfiles i found that : The Image Blob was not create for new rows 



     
     
     
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    rich text editor (RTE) control
    Hi Partner,
    Please check the control used in this 'description' column of current table.
    You need enable RTE control for this column in the form.
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    rich text editor (RTE) control
    Hi,
     
    I did not reproduce your problem.
    I can display the image in the Image Blob column of the RichTextAttachment entity normally.
     
    Best Regards,
    Dengliang Li
     

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