Attach File Icon is missing from the Email Entity

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Posted on by Gowtham89

Hi All,

I am looking for an advise regarding the missing of 'Attach file' Option from the Email. I am pretty sure this option was available before, but from today morning I can't seem to find the Attach file option in the Email entity.

Screenshot from the Non-Prod environment:

Current Screenshot from my Prod environment. I checked using Ribbon workbench as well and 'Attach File' Icon is enabled.

Has anyone come across this issue before. Is it possible to advise on the resolution please.

Thanks & Regards

Gowtham

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Gowtham89 on at

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RE: Attach File Icon is missing from the Email Entity

Hi Shaina,

Thanks for the response. The issue is resolved now. Its indeed an issue within Microsoft, they were able to resolve the issue by running updates from the backend for all the environments.

Thanks for the suggestion.

Kind regards,

Gowtham
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Shaina on at

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RE: Attach File Icon is missing from the Email Entity

Hi Gowtham,

There is a recent known issue with the 'Attach File' button and 'Insert Signature' button being hidden/missing from the email form.

However, in order to specifically review the issue that you're facing and confirm, I'd suggest to open a Service Request with Microsoft Support.

Below are the workarounds that you could implement for the issues:

1. 'Attach File' button-

'New Attachment' button in ribbon in Attachment Grid is working. You could use this ribbon if you're looking for 'Attach File'.

2. 'Insert Signature' button- You could set one of the signatures as default and then whenever you open a new email, the signature set as default will show up in the email body by default.

-Open the Personalization Settings from here:

-Select 'Email Signature' and open the signature you'd want to keep as default:

- Set the most common signature as default and copy & paste other signatures from Word, Outlook, etc., if required for the time being.