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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Form editor (ribbon bu...
Microsoft Dynamics CRM (Archived)

Form editor (ribbon button) NOT response when click

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Posted on by Will - TW 20

Hi Experts,

Our CRM is On-Primice version and upgraded from 8.1.0.359 to 8.2.2.112.

After that, I found the form editor ribbon button (which on the create record page) does not work any more. When clicked there are no response. In the old version, it should open the window and link to: /main.aspx?etc=1&extraqs=formtype%3dmain%26action%3d-1&pagetype=formeditor#849077157.

1. Tried in Google Chrome v64, v65 and Microsoft Edge, IE 11.

2. The link still can work if I paste on the URL bar.

3. No alerts of window blocked.  

4. Now I have go to the Setting -> System panel and do more click to access the form editor...

5. Not work for all entities.

6. Other buttons on the form all working.

7. The developer tools (F12) msg as below. But this is after open the create form, when click the form editor button or entityImage field there are no another error occur.

_16574772_-9.png

 

How to fix it ? If you have solutions please tell me, Thank you. : )

*This post is locked for comments

  • Will - TW Profile Picture
    Will - TW 20 on at
    RE: Form editor (ribbon button) NOT response when click

    Hi Sanjeev,

    I am afraid that i don't have solution that can help you. : (

    It's 3 years ago. And I'm not in these area any more.

    The only thing I remember is go "Setting -> System panel" and do more click to access the form editor.

    Best wishes,

    Will

  • Community Member Profile Picture
    Community Member on at
    RE: Form editor (ribbon button) NOT response when click

    Hi Jiawei ,

    I am also facing the exact same issue ..  Please let me know and share me the resolution if the issue has been resolved.

    Thanks

  • Will - TW Profile Picture
    Will - TW 20 on at
    RE: Form editor (ribbon button) and entityImage field dose not response when click

    Hi Aric,

    1. The developer tools (F12) msg as above. But this is after open the create form, when click the form editor button there are no another error occur.

    2. Not work for all entities.

    3. Tried in Google Chrome v64, v65 and Microsoft Edge, IE 11.

    4. Other buttons on the form all working.

    Thank you.

  • Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,188 Moderator on at
    RE: Form editor (ribbon button) and entityImage field dose not response when click

    Can you go to developer tools (F12) and see if there are any errors there?

    I have not found any issues with Form Editor button in upgrades from CRM 2016 (v8/8.1) to Dynamics 365 (v8.2).

    Does this not work for all entities or only a particular entity (as in your case account)?

    Can you try with Internet Explorer as well?

    Are the other buttons on the form working?

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