Unable to track the emails in CRM which are send from Outlook. Integration done with mscrm and outlook but unable to track the mails replied from outlook to crm.

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Posted on by Sandy Hello

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Unable to track the emails in CRM which are sent from Outlook. Integration done with mscrm and outlook and able to send mails from crm to outlook, but unable to track the mails which are replied to mails from crm to outlook, with in the CRM

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Lema Salamov 440 on at

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RE: Unable to track the emails in CRM which are send from Outlook. Integration done with mscrm and outlook but unable to track the mails replied from outlook to crm.

Alright, I assume its CRM Online to Exchange Online. Are you running Dynamics 365?

If yes, I would suggest you to use server-side synch and Dynamics 365 App for Outlook since Outlook client is deprecated.

Check Dynamics 365 App for Outlook - www.microsoft.com/.../dynamics-365-app-for-outlook-user-s-guide.aspxwww.microsoft.com/.../dynamics-365-app-for-outlook-user-s-guide.aspx
Sandy Hello 340 on at

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RE: Unable to track the emails in CRM which are send from Outlook. Integration done with mscrm and outlook but unable to track the mails replied from outlook to crm.

Yes it is CRM Online to Outlook
Lema Salamov 440 on at

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RE: Unable to track the emails in CRM which are send from Outlook. Integration done with mscrm and outlook but unable to track the mails replied from outlook to crm.

Hi Sandy,

Can you provide more details? Is it CRM Online? What do you mean by crm-outlook integration, are you using app for outlook or client? Are you using server-side synch?