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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unify job failed. Data...
Customer experience | Sales, Customer Insights,...
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Unify job failed. Data not found for the matched records in conflation

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Posted on by JoelS 35

Hi

We are having an issue in Customer Insights. When we run our match process we get 2 errors. 

1. Unify job fialed due to internal error. try again later

2. Data not found for the matched records in conflation.

Has any had this before or can advise?

Thanks in advance.

Cheers

J

  • Aditya Kuppa Profile Picture
    Aditya Kuppa 320 on at
    RE: Unify job failed. Data not found for the matched records in conflation

    Hi Joel,

    Sorry for the inconvenience caused here. Can you please send the instance id to CIHelp@microsoft.com so we can look into the issue? Instance Id can be found from the Customer Insights URL home.ci.ai.dynamics.com/.../home instance id>

    Thank you!

    Aditya Kuppa

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