Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Activities Completed b...
Microsoft Dynamics CRM (Archived)

Activities Completed by system instead of login User

(0) ShareShare
ReportReport
Posted on by Rajesh Sunkara 21

On Case entity if we perform any operations like Resolve,Re-Activate,Share..etc Under Activities section, Completed By is by the USER who performed the activity,but in Assign operation the completed by is showing as SYSTEM instead of USER. Why ? 

 7041.Activities.PNG    Activities2.PNG

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Activities Completed by system instead of login User

    This is due to impersonation. Refer this:

    community.dynamics.com/.../explaining-the-built-in-system-and-integration-users

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,375 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans