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Microsoft Dynamics AX (Archived)

Scripts and images

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Greetings!

Thank you for reading my post.  I appreciate your feedback.  I am trying to figure out how to get a product's image to show up in the "script and image" tab.

Example:  (for this example I am just going to use an open sales order)

Accounts Receivable -> Common -> Sales Orders -> All Sales Orders

Select an open sales order and click edit

On the right side of the fast tab section, there is one called "script and image"

This is blank ☹.  I assume I need to set up the images somewhere else but I am unsure where to go…

I completed the steps below for 2 items, but when I add those products to a sales order the images still do not show in the scripts and image tab.

  1. Click Product information management > Common > Released products.
  2. Select the item to add the image to, and on the Action Pane, on the Product tab, click Edit.
  3. In the Released product details form, on the Action Pane, on the Product tab, in the Setup group, click Product image.
  4. In the form that opens, click New.
  5. In the Type field, select the file type and then enter a brief description of the file contents. For example, file type might be .jpg or a URL, and the description might be Premium bicycle helmet - Adult.
  6. In the Media usage field, select whether the image is to be used internally or externally to the organization.
  7. Select the Default image check box to indicate that the image that you added is the default image for the item.


I would appreciate any help and if you could be extra detailed that would be great :)

Thanks!

*This post is locked for comments

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    301,020 Super User 2025 Season 2 on at

    I'm not sure if you are referring to standard AX functionality and what exactly you mean. Can you share a screenshot of your form?

  • BorisD Profile Picture
    2,826 Moderator on at

    Hello TheAXNoob,

    This seems to be a customization in your environment. This is not native AX code. Like Andre said. screenshots will be very helpful in this case so we can see what you are seeing.

  • Community Member Profile Picture
    on at

    Here is the screenshot:

    Thank you for the insight and help!

    ax2012-_2D00_-screenshot.png

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    301,020 Super User 2025 Season 2 on at

    Hi TheAXNoob,

    This is standard functionality, but belongs to retail channels. If the order is linked to a retail channel for direct selling, it will load the images. If you need an image in another way, you have to customize it.

  • Community Member Profile Picture
    on at

    I can't say I fully understand your answer.  1.  How do I know if the order is linked to a retail channel? (I assume all of our sales orders would be linked to one of our stores)  2.  How would I know if the retail channel has direct selling?  If this does require customization can someone provide a example?  It wouldn't have to be overly detailed just enough that my developer had some insight on where to look and what the basic routine would look like?

    Thanks!

  • André Arnaud de Calavon Profile Picture
    301,020 Super User 2025 Season 2 on at

    If you have a developer, this person can check the coding starting from the methods mcrGetImageUrl() and SalesLine:active() on the SalesTable form. Your developer should be able to follow all conditions.

    For creating a call center (retail channel) see next link.

    technet.microsoft.com/.../dn497725.aspx

  • Community Member Profile Picture
    on at

    I think I follow,  Where is the image being pulled from?   In the Released product details form, on the Action Pane, on the Product tab, in the Setup group, click Product image?

  • André Arnaud de Calavon Profile Picture
    301,020 Super User 2025 Season 2 on at

    I do think this is the correct path for the image. It is pulling it from the document management table (DocuRef) which is also used for this Product image.

  • Community Member Profile Picture
    on at

    I have set up a few images there and tried new sales orders but the images are not showing.  I also checked a few old ones.  I did validate it was the items that I had uploaded images to.  Could there be another path,library or setting that its looking for?

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