[Role Based security]User can't see all records when the user have a role other than sys admin

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Posted on by Omario

Dear Community,

I'm facing a challenging issue while working on security configuration of my users. In fact, when I set up a user on a role other than System admin the user can't see all records of some tables.

For instance when I set up a user on roles Sales manager + Sales clerk + Sales representative, the user can see only few records of All customers list page, All sales order list page, or Sales order invoices for instance.

CustPackingSlipJournal

SalesTableListPage

CustInvoiceJournal

Have you ever faced this issue before? Is there any XDS policy that are applied to this sales and marketing forms? I have tried everything but I could find a solution.

I really can't keep everybody as sys admine and I really need a solution.

Thanks in advance for your collaboration and looking forward to hearing from you.

Best regards Omar

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

I have seen this issue, many times and everytime the root cause was some customization was the culprit.

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CU31050813-0 on at

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Dear Paul,

You are right, after investigating the issue we happen to find that there's a customization that was responsible of that. It filters the customer based on the Book address the user belongs to.

Thanks

Omar

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