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What is the right way for cancelling an order in SL 2011 Order Management module?
Currently we are following this practice. Cancelling Shipper first and then cancel the order:
1. First go to Shipper screen and change SalespersonID to 00001, set Dollar Amount to 0, and Qty to 0
2. On SO screen, change SalespersonID to 00001, set Dollar Amount to 0, and Qty to 0
3. Under Order Status tab, check Cancelled box.
It is in step 2 that we are having issue in resetting Qty to 0. It won't let us do so.
Is there a better way for cancelling an order?
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Thanks. We will do as advised by you.
Yes, that will cancel the Sales Order, but will not cancel any Open Shippers related to the Order. I would suggest also making the "Cancel Open Shippers" checkbox visible, and check them both when you want to cancel a Sales Order.
Yes. It is not visible due to customization. But we have the Cancelled box placed under Order Status tab. If we check that box and save, the order should be cancelled thru the SO screen, and we don't have to cancel it in the Shipper screen. Is it correct?
Full description is "Other Information" It is the 4th tab under standard SL screen. If you don't see that tab, then the screen may have been customized to remove it from view.
But I don't find the "Other Info" tab in my SO screen.
Easiest way to cancel a Sales Order and any Open Shipper related to it is to (on the Sales Order, Other Info tab):
André Arnaud de Cal... 291,359 Super User 2024 Season 2
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