You’re offline. This is a read only version of the page.
15
I am trying to add a post-conversation survey to my omnichannel live chat widget.
It was working perfectly fine in the office 365 environment, but no luck in GCC.
Here is a screenshot of the survey, pretty sure the option field is one of the accepted fields in GCC because there is no user input.
Anonymous responses are allowed.
I do not have access to resource groups, do I need to add anything to one of them?
Here are the errors I'm getting in my browser's console after ending the conversation and the survey begins to load... using google chrome.
POST unq1d072139b96a4604bfc4c881684b1-crm9.omnichannelengagementhub.us/.../f34b17e0-3bcc-4939-90ae-160c4927744a 500 (Internal Server Error)
POST sn5n.ng.msg.gcc.teams.microsoft.com/.../messages 403
POST unq1d072139b96a4604bfc4c881684b1-crm9.omnichannelengagementhub.us/.../f34b17e0-3bcc-4939-90ae-160c4927744a 500 (Internal Server Error)
FYI:
Note: Dynamics 365 Customer Voice (formerly Forms Pro) is not available for GCC High nor DoD environments.
I am working on a GCC environment not GCC high
https://docs.microsoft.com/en-us/dynamics365/customer-voice/about
The dependency services used by Dynamics 365 Customer Voice are available on US Government Community Cloud (GCC). Dynamics 365 Customer Voice is built on top of Microsoft Forms, so the limitations of Microsoft Forms features on GCC hold true. In addition to those, note the following difference in functionality for Dynamics 365 Customer Voice on GCC:
Any help would be greatly appreciated!! Thank you!
Share
Report
All responses (
Answers (
