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Customer experience | Sales, Customer Insights,...

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Workstream/channel in Customer Service Admin Center

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Posted on by JM-15051852-0

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I have created a channel/workstream and can view and edit:

However, my co-worker sees this:

Any ideas on how to resolve for my coworker?

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Leah Ju Microsoft Employee on at

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Hi，

Based on the documentation, the user needs to fulfil this prerequisite:

The administrator who configures workstreams must be a system administrator or have permissions to access and modify secure columns.

You need assign roles that can access workstreams to the user:

https://learn.microsoft.com/en-us/dynamics365/customer-service/implement/add-users-assign-roles

Or you can click 'view error details' for further details:

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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