Bank reconciliation - The bank document status can not be changed

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Posted on by Manrique

Hello everyone, hope all of you are doing well!

I need help with the following issue:

When I click on "Reconcile" button, after matching the records in bank reconciliation, its throwing error as "The bank document status can not be changed". Everything is matched but the error continues showing.

Please help!

Thank you.

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ThangNguyen 184 on at

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Hi,

I think the cause of this error message is option "Use bank statement as confirmation of electronic payments" in Bank accounts = Yes

If this option is yes, when we click Reconcile, system will update status "Received" to vendor payment journal line. Maybe some matched transactions in "Received" status and cannot update. You can try to check the data. If It is correct, you have to update matched transactions in vendor payment journal line from Received to Sent, then try reconcile again.

Or you can try to turn off this option in bank accounts and reconcile again to make sure that issue from this option.

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Hana Xue Microsoft Employee on at

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Hi Manrique,

The related question and discussions found for you are in the link below, you can check as needed.

The bank document status cannot be changes-Posted cheque -payment reverse in D365 - Dynamics 365 Finance Forum Community Forum

Best Regards,

Hana

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Manrique 10 on at

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Thanks Thang,

I was checking the option but it's already disabled :(

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Manrique 10 on at

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Thanks Hana, but it didn't work :(

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Manrique 10 on at

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We tried to replicate the process in UAT environment and it worked, but this environment has the version 33, so we're going to wait this version in production environment and see if it works.

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Tracy Dobbs 56 on at

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Have you been able to resolve this issue? We are getting the same error after upgrading to 10.0.32, but we are not working with reversals, just the normal reconciliation process.

Thank you,

Tracy Dobbs

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Manrique 10 on at

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[quote user="Tracy Dobbs"]
Have you been able to resolve this issue? We are getting the same error after upgrading to 10.0.32, but we are not working with reversals, just the normal reconciliation process.

Thank you,

Tracy Dobbs
[/quote]
Hi!

We are waiting for the migration to version 33. We did a test on UAT environment that is in version 33 and it worked.

If you find any update about this I would appreciate your feedback. I'll let you all know when we finish the process in production environment.

Can you try to do this for version 33 in a sandbox environment?

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Tracy Dobbs 56 on at

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Thanks for your prompt response. We are going to do some debugging and further testing before jumping into upgrading to 10.0.33. I will provide an update with our findings.

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