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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / SalesLine.Name and Ite...
Microsoft Dynamics AX (Archived)

SalesLine.Name and ItemName (Product Name) on Sales Order

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Posted on by Community Member

Hello,

I'm working with a CRM 2011 - AX 2012 integration using the Dynamics Connector.

I have an issue working with Order Products / Line items..

Our customer has a product in AX with no Product Name set, so that when they add it to an order, they can enter whatever they want in the "Text" field on Line details\General\Order Line. When they enter something there it will be copied to the Product Name field for that order line..

The problem is that they need to do the same thing in CRM 2011. So I have created a textfield there that I mapped successfully to this "Text" field in AX, but since there cant be any product without product names in CRM - the line item already has a product name and it doesn't get copied to the Product Name field on the line item..

Is there any way I can override this and copy the value from "Text" to "Product Name" even though the product already has a Product Name set?

Or is there anyone here with experience of the Dynamics Connector that can provide any insight?

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I believe that this is a limitation within CRM itself and I am not sure how to work around it.  As you point out CRM requires a product to have a name and the entity reference is used by the CRM adapter when creating the sales line in the ERP.  It might be possible to create a CRM plugin that will actually create a new product in CRM when the sales line is entered in CRM and then associate that new product to the sales line.  You might want to post a question in the CRM community about doing that.

  • Suggested answer
    Ibrahim Salah Mohamed Profile Picture
    Ibrahim Salah Mohamed 1,165 on at

    don't forget to do compile into CIL every time you make changes related to AIF or WCF

  • Community Member Profile Picture
    Community Member on at

    The solution was to extend the item web service to include the product names, apparantly they are not included by default.

  • Community Member Profile Picture
    Community Member on at

    We haven't found a good solution for setting different product names on order lines "on the fly" yet ´´, though.

    I think this will have to be customized in AX so that all line items take the description instead of product names.

  • Community Member Profile Picture
    Community Member on at

    I believe that you are correct here.  This will require a customization in AX.

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