Fields missing in Purchase invoices

(7) Share

Report

Posted on by JM-29081341-0

Sum of facts:

* We have BC SaaS
* Since two days the fields 'Invoice amount' and 'Tax amount' are missing. (really missing! Not just out of sight)

* We don't have an internal IT department but an external company is taking care of our IT related issues.

Right now we can't handle any purchase invoices due to the missing of the above mentioned fields.

The external company claims this is due to an Microsoft update and more people are facing this problem and that if we wait for Microsoft it might take a couple of months for the next update which should fix the problem.

I don't buy that. I think that if it's a fuck up by Microsoft no one will go home over there until it's fixed.

More likely is that the Microsoft update conflicts with a custom made adjustment by the IT company.

What do you think?

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (9)

Answers (1)

Suggested answer

YUN ZHU 95,597 Super User 2025 Season 2 on at

Like (3)

Report

Are these two fields missing in the Web Client or in the printed report? There are many possibilities, and it is best to ask a technician who has access to your environment to confirm.

Thanks

ZHU

Was this reply helpful? Yes No
Suggested answer

Andrés Arias 4,190 Super User 2025 Season 2 on at

Like (4)

Report

Hello,

Could you please indicate in which part of Business Central the indicated fields are missing. At page inspection level the fields do not appear either?

I hope I can help.

Regards,

Andres

Was this reply helpful? Yes No
Suggested answer

Mansi Soni 8,907 Super User 2025 Season 2 on at

Like (9)

Report

Hello,

As other professional mentioned kindly provide clarity or also check that on that specific page is there any customization exists on this page or not?

Regards,
Mansi Soni

Was this reply helpful? Yes No
Verified answer

JM-29081341-0 38 on at

Like (5)

Report

Okay. This is what I found out so far: Fields are missing due to an update from Microsoft.

However the failure only occurs in the Netherlands.

Multiple companies are suffering from it but it doesn't look like Microsoft recognizes the urgency since no purchase invoice can be entered into BC anymore.

I ordered our IT partner to create the missing fields as custom made.

Was this reply helpful? Yes No
Suggested answer

Jeffrey Bulanadi 8,760 on at

Like (2)

Report
Hi,

You're reporting that the ‘Invoice Amount’ and ‘Tax Amount’ fields have disappeared from the Purchase Invoice page in your BC SaaS environment, and you're questioning whether this is due to a Microsoft update or a conflict with a custom extension deployed by your IT partner.

You're absolutely right to be skeptical, Microsoft updates rarely remove core financial fields without notice, and if this were a platform-wide issue, it would be documented and patched quickly.

Here’s what I recommend checking:

1. Confirm Page Customizations or Extensions

Go to the Purchase Invoice page and use Page Inspection (Ctrl+Alt+F1)

Look under Page Part Extensions to see if any customizations are hiding or replacing fields

If the fields are missing from the base page but present in the underlying table, it’s likely a UI-level override

2. Check Field Visibility in Personalization Mode

Try personalizing the page (Settings > Personalize)

See if the fields are available but hidden due to layout changes or role-based profiles

If they’re not even listed, it points to a deeper extension or page modification

3. Review Recent App Updates or Deployments

Ask your IT partner for a list of extensions or updates deployed in the last few days

Use the Extension Management page to check for any new or updated apps

Disable the suspected extension temporarily to see if the fields reappear

4. Validate Against Microsoft’s Standard Behavior

In the standard BC SaaS environment, both fields are part of the Purchase Header and should appear in the totals section

If they’re missing, it’s almost certainly due to a page extension or field removal via AL code

Here’s a helpful link showing how to troubleshoot missing fields and validate page customizations:

Purchase Invoice Setup and Field Visibility – Microsoft Learn
How to Fix Missing Fields in Business Central Pages – That NAV Guy
Correct Posted Purchase Invoices – CloudFronts

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

Was this reply helpful? Yes No
JV-09070715-0 31 on at

Like (4)

Report

Since update 26.2 we are not able to add the fields "Doc. Amount Incl. VAT" and "Doc. Amount VAT" to the page Purchase Invoice (51, Document).

Microsoft is working on the fix for this bug:

[Bug]: DocAmount & DocAmountVAT on Purchase Invoice are not visible · Issue #4080 · microsoft/BCApps

Was this reply helpful? Yes No
Suggested answer

Jun Wang 8,202 Super User 2025 Season 2 on at

Like (3)

Report

Could it be that someone created customized profiles and assign to users without their knowing? check user settings if the profile is correct.

Was this reply helpful? Yes No
RD-14071316-0 8 on at

Like (3)

Report

Dear all,

As I understood this issue will be solved in the next update. But there is a temporary solution.

Go to: purchase settings

Turn off: Check Doc. Total amount

Now the purchase invoice can be booked. Of course you have to be careful because mistakes are easily made now!

If the new update is there you can turn on the switch again.

Was this reply helpful? Yes No
Suggested answer

Sohail Ahmed 11,148 Super User 2025 Season 2 on at

Like (3)

Report

You're right to question it.

This issue is most likely caused by a recent Microsoft update that introduced a conflict, possibly with a custom extension. It’s not common for standard fields like Invoice Amount or Tax Amount to completely disappear without some code modification or UI issue.

✅ Temporary workaround:

As mentioned, go to Purchases & Payables Setup and disable “Check Doc. Total Amount”. This will allow posting without validation — but use caution, as errors may slip through.

👉 It's a good idea to have your external IT partner check if any customizations or extensions were impacted by the update. If it’s urgent, raise a support ticket with Microsoft directly via the Admin Center for faster resolution.

Mark this as the verified answer if helpful. ✅

Was this reply helpful? Yes No