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Customer Page showing no results

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Posted on by 10

Hello,

I have run the unification process, set search & filter , and then when I go to my customer page, it shows up empty?

I am not sure where I went wrong

pastedimage1644334055727v1.png

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,508 on at
    RE: Customer Page showing no results

    hello,

    Pls refer this doc,

    https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/match-entities

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

  • POWERCI Profile Picture
    POWERCI 10 on at
    RE: Customer Page showing no results

    Thank you for your response!

    I realized there was a delay in the customer page since it was the first time I ran the merge.

    They appeared in the Contact page after refreshing half an hour later

  • Suggested answer
    Nils Ke Profile Picture
    Nils Ke on at
    RE: Customer Page showing no results

    Hi there,

    To help us better understand the state of your instance, please navigate to the page Data > Unify. Within this page choose the tab "Match" and review the results of the match process. We recommend you consult this section of our documentation: Match entities for data unification - Dynamics 365 Customer Insights | Microsoft Docs for explanation.
    To share the state of your instance with this thread, take a screenshot of the key metrics. Example from the documentation:
    pastedimage1644480877912v1.png

    Best regard,
    Nils Keller

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