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Hello,
I have run the unification process, set search & filter , and then when I go to my customer page, it shows up empty?
I am not sure where I went wrong
Hi there,
To help us better understand the state of your instance, please navigate to the page Data > Unify. Within this page choose the tab "Match" and review the results of the match process. We recommend you consult this section of our documentation: Match entities for data unification - Dynamics 365 Customer Insights | Microsoft Docs for explanation.To share the state of your instance with this thread, take a screenshot of the key metrics. Example from the documentation:
Best regard,Nils Keller
Thank you for your response!
I realized there was a delay in the customer page since it was the first time I ran the merge.
They appeared in the Contact page after refreshing half an hour later
hello,
Pls refer this doc,
https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/match-entities
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
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