Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

CRM queue search result jumps back to the queue “Queues I'm a member of”

(0) ShareShare
ReportReport
Posted on by 145

I am having a very strange problem in CRM 2016 SP1 on-premise. When I go the Work module page, the queue defaults to "Queues I'm a member of". Then when I select another queue from the drop down list and search for some data in the list by typing it in the Quick Find field ("search for records" field) and press the search button, the queue is set back to the above mentioned default queue.

How can I get the search result to stay on the queue I selected?

I have system admin rights and a member of the root business unit and I am able to see work items in all other queues.

Any help is greatly appreciated.

*This post is locked for comments

  • Seemorgh Profile Picture
    145 on at
    RE: CRM queue search result jumps back to the queue “Queues I'm a member of”

    Is there any brave soul who can answer this question?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,865 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,723 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans