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Dynamics 365 Customer Voice USL: Unable to open project ...

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Posted on by Community member

Hi,

I get this error message when I click any project container or survey within Customer Voice:

Unable to open project due to missing permissions in the environment. Contact your admin.

I am the Owner made no changes and suddenly last week I no longer have access. How to resolve this?

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Fiona_Tiernan 384 Super User 2025 Season 1 on at

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Dynamics 365 Customer Voice USL: Unable to open project ...

Hi,

Could it be possible that someone else has edited your security role giving access to Customer Voice? It may be worth checking that you still have the correct privileges assigned: https://learn.microsoft.com/en-us/dynamics365/customer-voice/connect-environment#privileges-required

If this answer was helpful, please consider marking it as verified :) Any questions please let me know, and I will try my best to answer them!

Kind regards,
Fiona

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