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Customer experience | Sales, Customer Insights,...
Suggested answer

Cannot Delete Appointments with Unresolved attendees

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Posted on by 2,171

Hi all,

Not sure if this is a bug or meant to happen. This is caused by appointments tracked back to Dynamics from the Dynamics 365 App for Outlook. When a appointment is tracked back with attendees that aren't resolved to a contact, lead or account it then prevents me from deleting the appointment in Dynamics until the attendees are resolved to a contact.

pastedimage1654649621713v1.png

When I try and delete it I get an error:

The specified domain does not exist or cannot be contacted

It's only when I resolve these to a contact or create a contact and resolve it would I then be able to delete the appointment. I can't even go through and delete the activityparties that don't have a party linked to it.

I do not want to go through all the hundreds of appointments with unresolved attendees and resolve them before deleting the record...

Is this a bug or is this intended to happen? Seems quite dumb that they won't let you delete the record....

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  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at
    RE: Cannot Delete Appointments with Unresolved attendees

    Hello,

    Please check if custom plugin is registered on Appointment.

    www.google.com/.../

    Can you please download the log and check if error is coming from OOB plugin OR Custom plugin.

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