Order not transferring right

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Posted on by Katie Pieczynski

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Hello,

I was wondering if anyone has ever had this happen before and how I should proceed. I had entered a quote using integration manager. I then transferred it to an order and once it was shipped I invoiced it. I have the physical order and invoice in my hand but the the order is still showing open in the sop module in our Vship complete batch. I checked some items on the invoice in item inquiry and it shows that they were allocated and invoiced. I am not sure if I should delete this order as I don't want to screw up inventory but I am really curious as why this would happen. Some items did go to backorder and then back to an order once we received those items but they have a new order number. Any help is greatly appreciated.

Thank you,

Katie

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RE: Order not transferring right

You can find this from "Tools -> Utilities -> Sales -> Reconcile - Remove Sales Documents". You may want to enter the specific sales order as the range and then process.
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Community Member Microsoft Employee on at

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RE: Order not transferring right

You can run "Reconcile - Remove Sales Documents", select "Remove completed documents" and process. This will move the sales order to history, if that order is completed from all angles.