Code for Custom triggers

(1) Share

Report

Posted on by jwcpc

213

Hi - does anyone have experience getting a custom trigger to fire via code?

I've setup a custom trigger, added to our website via Google Tag Manager, set to fire on certain activities. I can see the tag is firing on the website, but the journeys are not getting started. Here is an example of what I am firing:

function track_msdynmkt_test_092405200() {
window[/msdynmkt/].setUser({ authId: /test@example.com/}); // ID, e-mail or phone number - see instructions
window[/msdynmkt/].trackEvent({
name: /msdynmkt_test_092405200/, //Trigger title: Test - Website Trigger
ingestionKey : /example-key/,
version: /1.0.0/ ,
        properties: {
       /bindingid/ : //
       }
});
}

Note the code snippet docs states:

Replace <customer-id> with a contact identifier. The identifier can be

Unique identifier of contact
Email address
Phone number (needs to exactly match the number in the customer record, including formatting)

I have tried using contactid, email address for a unique contact - but still nothing seems to come through. Unfortunately doesn't seem to be anyway to debug this either?

All responses (2)

Answers (1)

jwcpc 213 on at

Like (0)

Report

Code for Custom triggers

Thanks, Denliang! Yes, I realised I hadn't added the MSPI Analytics tag, will teach me for not reading docs properly. All working now.
Verified answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Code for Custom triggers

Hi,

I have not reproduced your issue in my testing, I embedded the snippet into a static HTML page and it triggered the journey successfully.

The following are the custom trigger.

The code is below.

When I click the button, it triggers the custom trigger, which triggers the journey.

The response to the web request is as follows.

It is recommended that you check that the MSPI Analytics tag has been added correctly.
Whether the status code of the web request indicates success.
Alternatively you can try this in a static HTML page.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li