Slow Loading of Sharepoint online integration with On-Premise CRM

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Dear members,

I have a question regarding CRM sharepoint integration. We use an iFrame to load sharepoint in CRM, but loading the iFrame lately takes more than 20 seconds. We have a single sign-on and the latest list components installed.

Does someone know what caused the loading problem?

Thanks in advance.

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Community Member on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Oh perfect! That's so typical for Microsoft !

Thanks anyway for letting us know!

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Adam Robinson on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

This is a known issue for Microsoft, and their support person, after weeks of troubleshooting, said it will not be fixed. They said it is by design. I would not waste your time trying to fix it, as we spent well over a hundred hours total, only to have the end result be "that's the way it will work from now on."

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Community Member on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Unfortunately not, the crmlistcomponent solution is the only one we use as SharePoint in our case is only used to be storage for crm :(

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J Matlon 1,465 on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Do you have other solutions installed in your SharePoint environment that could be conflicting with the CRM solution?

This is the only other thing I can think of that would be giving you your long load times.

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Bas van de Sande 4,383 on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Hi Martin,

That problem is likely caused by the list component that is fetching all the data from SharePoint before it filters the records that are useful to you. There is nothing that you can do about it (or you have to use the serverside integration)

Bas

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Community Member on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Unfortunately I could not solve the issue with setting up the local intranet sites. It seems to me that this clearly comes from the crmlistcomponent solution - as the call to CrmGridActionsPage.aspx takes ages to return.

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J Matlon 1,465 on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Martin,

Intranet sites can be managed by group policy. But if you're not doing that, you can set your local intranet sites up in IE, by going to Internet Options -> Local Intranet -> Sites.

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Community Member on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Hi,

Is there any update on this issue? We have the same issue using CRM 2011 and SharePoint online. It takes about 18 sec to load documents even if the doc lib is empty.

Kr,

Aziz

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Community Member on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Hi,

we have nothing else installed, just use the SP online as storage for our CRM on-premise. How can I make the browser believe that both servers are in the local intranet ? Haven't found anything explaining that ...

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J Matlon 1,465 on at

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RE: Slow Loading of Sharepoint online integration with On-Premise CRM

Martin,

Do you have other solutions installed in the same SharePoint site collection? I've run into issues where SharePoint solutions conflict with the CRM list component.

I now set up a separate "clean" site collection to connect to CRM.

The other thing you should verify, is that both your CRM site and your SharePoint site are recognized as "Local Intranet" sites in your browser.

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