Our company has CRM and Outlook synced. We already track e-mails that we send. With campaigns, I want to be able to use all features. I understand that if I create e-mails as a Campaign Activity and send it to leads through CRM instead of regular Outlook mail, I can keep my marketing lists in that campaign connected to the activity. How exactly do the e-mail responses get tagged? For example, I get a new e-mail as a response e-mail to the campaign activity. What do I need to do to make sure that that e-mail gets tagged under a Campaign Response. Also, does that mean that I should create several Campaign Responses beforehand like, Interested, Contact in the future, Not Interested, etc., correct? Are leads/customers going to be under one umbrella Campaign Response or will each customer/lead have it's own Campaign Response listed even if it's the same response? Thanks!
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