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Cannot save Cash Receipts Entry screen - How can I be able to do it again?

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Posted on by Community Member Microsoft Employee

Customer asks, "I go into Cash Receipts Entry, fill in the appropriate information.... I then click “Apply” and select all the appropriate invoices, then OK back to this screen. I click SAVE, and nothing happens, no save, no errors, no anything… The only way I can get out of this screen is to Delete the entry which of course doesn’t do any good."

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Nate Bork 310 on at

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Re: Cannot save Cash Receipts Entry screen - How can I be able to do it again?

To disable Payables Document Management

Click - Microsoft Dynamics GP

Select - Tools

Select - Setup

Select - Company

Select - Payment Document Setup

Uncheck
Tom W. Ross 855 on at

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Re: Cannot save Cash Receipts Entry screen - How can I be able to do it again?

Issue was caused by Payables Document Management. Somehow got turned on and it was not setup. We weren't using it so we disabled it which immediately fixed the issue.
Tom W. Ross 855 on at

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Re: Cannot save Cash Receipts Entry screen - How can I be able to do it again?

We've encountered a similar problem - cannot post or save cash receipts to batches.
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Richard Whaley 25,195 on at

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Re: Cannot save Cash Receipts Entry screen - How can I be able to do it again?

What version of SQL are they using? What is the size of the db? How much free space is remaining on the drive hosting the db?
Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at

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Re: Cannot save Cash Receipts Entry screen - How can I be able to do it again?

They should be able to save the transaction. Dumb question, but are they entering a Batch ID in the transaction?