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When I encountered this issue in SOP Invoice posting, I ran the Customer Master checklinks to fix it.
support.microsoft.com/.../en-us
I've been experiencing this problem almost every month. Do you know what is causing this issue?
Thanks,
Cecile
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Hi Richard,
Thanks for your response. Yes, we use Stored Procedures to load customers from another database to GP. Do you have the script handy you can share with me? I will add it in our stored proc?
Thanks,
Cecile
If you imported customers and addresses using a SQL script you missed the customer summary record. Opening the customer card, changing something, and saving will create the record to prove this. Rather than do this for all customers, write a SQL script that will insert a summary record in the summary record table if the customer cannot be found in that table.
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