Unable to open form, Business Rule when the OOB Optionset column values were deleted.

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Posted on by Community Member Microsoft Employee

Hi,

The Account Entity has an OOB field called Address Type and default values are Bill To, Ship To, Primary and Others. By mistake, we deleted the values Bill To and Ship To from the Default solution. From then onwards we are not able to open the form containing the Address Type field unable to open the Field again to re-add the values and also unable to add any new business rules or modify existing business rule for the Account Entity.

Please note: From the Account form if I remove the Address Type field, then my form is opening without any errors.

2018_5F00_01_5F00_11_5F00_11_5F00_44_5F00_41_5F00_Microsoft_5F00_Dynamics_5F00_365_5F00_Error.png

Thanks,

Vinod

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Verified answer

Alex Fun Wei Jie 33,626 on at

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RE: Unable to open form, Business Rule when the OOB Optionset column values were deleted.

Hi,

few reasons that maybe cause the problem

1. your browser is cache with the old setting.

2. you forgot to publish after save.

Thanks
Community Member Microsoft Employee on at

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RE: Unable to open form, Business Rule when the OOB Optionset column values were deleted.

Thanks for your reply. But it looks wired somehow this issue got resolved automatically when I checked few minutes back. I was able to open the form, business rule and the column and I have added the values.

But confused how it got fixed, is there a chance of any job that ran fixed the issue.
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Community Member Microsoft Employee on at

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RE: Unable to open form, Business Rule when the OOB Optionset column values were deleted.

Hi kvinodk,

you can insert these values also by sdk; please refer to the following page:

https://msdn.microsoft.com/en-us/library/microsoft.xrm.sdk.messages.insertoptionvaluerequest.aspx

Please let me know if you solve.

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Francesco Picchi

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Verified answer

Alex Fun Wei Jie 33,626 on at

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RE: Unable to open form, Business Rule when the OOB Optionset column values were deleted.

Hi,

You can try to import the address type field from other environments which you didn't delete the value.