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Dynamics 365 Community / Forums / Commerce forum / Receipt preview issue ...
Commerce forum

Receipt preview issue on CPOS

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Posted on by Rutvik M 192

6747.receipt-issue.png

Hi All ,

We are facing an issue where after the update, we are no longer able to view/print receipts from the 'Show journal' tab on CPOS. However we are able to print receipts for new sales. Note that the issue is only with CPOS. No such issues with MPOS . Any ideas?

Categories:
Point-of-sale Functionality
I have the same question (0)
  • Sergei Korol Profile Picture
    Sergei Korol on at

    I would check first in server side Event Viewer, if there are errors in Dynamics/Commerce-RetailServer folder, related to receipts, right after the attempt to print.

    It may direct to the real reason.


    If there are no errors, then try to clear the Cloud POS's application cache.

    Ctrl-F5 could help to do it.

    Or may be do it first, then look for errors on server side, if no luck with cache.

  • Rutvik M Profile Picture
    Rutvik M 192 on at

    Hi Sergei,

    Thanks for replying. I have already checked but there are no errors. When you say application cache. Did you mean the browser cache? I have tried running CPOS on sandbox in incognito. Still same result. I believe it could be a sync issue between cpos and receipts

  • Suggested answer
    Menekse Profile Picture
    Menekse 110 on at

    Hi Rutvik,

    I have checked in Platform 10.0.4 and it is working. Which version are you using?

  • Rutvik M Profile Picture
    Rutvik M 192 on at

    Menekse I am using version 10.0.3. Microsoft icm team thinks it could be a bug since it only happens with cpos and not mpos

  • Suggested answer
    Sudhakar SV Profile Picture
    Sudhakar SV 40 on at

    Hi Rutvik,

    I don't have the solution but i have faced similar issue and will share the work around steps

    Try to use new device for  activating CPOS and you will be able to view the receipt with out issue in new device.

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