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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / dynamics crm email bod...
Microsoft Dynamics CRM (Archived)

dynamics crm email body field locked

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Posted on by Community Member Microsoft Employee

I've looked at the Form customization form to see if there are any locking selections. Locked selection "Lock the field on the form" is NOT checked. 

The mail body is a lock on the chrome browser. So when researching this, we made a change to customizations.xml and found that this could be a solution. But there is a problem with this;
I am making changes to customizations.xml. Later, when I look at the entity I imported, there is no change. Entity always reflects the default value.

Hope this helps....

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm email body field locked

    The edited text, once you unlock the body the email is not sending. Only the original template. Any ideas whats happening here?

  • Suggested answer
    H J Shakib Profile Picture
    H J Shakib 85 on at
    RE: dynamics crm email body field locked

    For those who stuck using 8.2:

    Add this code to a javascript web resource and use it on Email form and call "unlockBodyLoad" method.

    function unlockBodyLoad() {
    setTimeout(unlockBody, 3000);
}

function unlockBody() {
    //defaultvalue="" style='overflow-wrap: break-word;' contenteditable='true'
    var editorFrame = parent.frames['descriptionEditIFrame'];
    var attEditable = editorFrame.contentDocument.body.getAttribute('contenteditable');
    if (attEditable) {
    } else {
        var editAtt = editorFrame.contentDocument.createAttribute('contenteditable');
        editAtt.value = 'true';
        var styleAtt = editorFrame.contentDocument.createAttribute('style');
        styleAtt.value = 'overflow-wrap: break-word;';
        editorFrame.contentDocument.body.setAttributeNode(editAtt);
        editorFrame.contentDocument.body.setAttributeNode(styleAtt);
    }
}
  • Suggested answer
    yleclerc Profile Picture
    yleclerc 1,547 on at
    RE: dynamics crm email body field locked

    You guys are right. Update 8.2.1 fixed it!

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: dynamics crm email body field locked

    Take a look at the following TechNet article:

    support.microsoft.com/.../microsoft-dynamics-365-online-and-on-premises-update-2-1

    Under issues that are resolved in the update, 17 lines from top of lines shows you an issue with Chrome.

    Installing this update should resolve your issues.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm email body field locked

    Hi Guys,

    Install service update 8.2.1! 

    After installing the problem it will be solved.


    I hope I have helped.

    Att,
  • yleclerc Profile Picture
    yleclerc 1,547 on at
    RE: dynamics crm email body field locked

    Same here... Works great with IE and Edge, but not with Chrome...

    Any solutions yet?

    For us it didn't happen after a CRM update. I actually happened after a Chrome update...!

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm email body field locked

    After the version 60.0.3112.90 64 bits google chrome update, the body of the email is blocked.

    Is there some workaround besides using other browsers like IE and EDGE.

    In case of updating the xml of the email entity, what would be the current procedure that should be done in customization.xml?

    Att,

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: dynamics crm email body field locked

    Hello Bayram

    You can also check out Tenfold if you need a CTI solution to integrate with your CRM. It offers integration for more than 150 phone systems and CRM and has features such as click to dial and call pop up on inbound and outbound call. There's a free trial you can sign up to and a free demo as well. They support MS Dynamics integration. Here's a link to their integrations www.tenfold.com/.../dynamics

  • Feridun Kadir Profile Picture
    Feridun Kadir 1,705 Most Valuable Professional on at
    RE: dynamics crm email body field locked

    You say it is locked in Chrome.  Is the body locked in other browsers?

    You could also try exporting the Email entity in a solution on its own from another CRM system where it works and then importing that solution into yours. Don't forget to publish.

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