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Customer experience | Sales, Customer Insights,...

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Split branches in Real-time marketing journeys

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Posted on by GC-27040919-0

Hi community,

I need to send out 3 different surveys to the same audience and I would like each contact to randomly receive just one of them.

For this reason I've created a segment that contains all my contacts and I found online that in outbound journeys there is the possibility to /split/ the audience in random branches. For journeys I usually use real-time marketing, do someone know if there is the possibility to have the same functionality there as well?

Thank you for your help :)

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Leah Ju Microsoft Employee on at

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Hi Partner,

Based on the Microsoft documentation:

https://learn.microsoft.com/en-us/shows/dynamics-365-fasttrack-architecture-insights/dynamics-365-marketing-obm-to-rtm-transition-playbook

--The split feature is still available, but the 'random' feature is not supported in RTM journey:

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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