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Email Sync ignores email not sent directly to user

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Posted on by CarlC

I have a support mailbox, support@contoso.com which is used to sync with CRM to create cases etc.

One of our customer wants to use support@newcustomer.com as their address & forward the emails to support@contoso.com.

This works fine, email sent to support@newcustomer.com can be seen in the support@contoso.com but the emails sent by the customer appear to be addressed to support@newcustomer.com & the syncronisation ignores them completely. They dont appear in all emails.

Is there some configuration I have missed?

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TomSmelser 1,570 on at

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RE: Email Sync ignores email not sent directly to user

Carl,

Are you tracking only emails from customers or accounts ?

If so is that address defined as valid email that support address could be confusing things.

Good Luck!

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