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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Sales Order Agent Error
Small and medium business | Business Central, N...
Suggested Answer

Sales Order Agent Error

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Posted on by NS-01050048-0 24
Hi while activating the sales order agent my client has the following error.
 
LS erroe.png
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Alex A Profile Picture
    Alex A 3,163 Super User 2026 Season 1 on at
    Hi, I can't tell from the small screenshot where you were in BC and what were the steps leading up to the error. Can you please provide a full-sized screenshot and a description of steps leading up to the error.
     
     
     
    Regards,
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 18,599 Super User 2026 Season 1 on at
    Hello,
     
    The Sales Order Agent is trying to create its internal user, but a user with the same name already exists in your BC tenant.
     
    Go to Users.
    Look for anything named like:
    Sales Order Agent
    SALESORDERAGENT
    Or whatever name you assigned to the agent
    Delete it (or unblock it if it's blocked).
    Re-activate the agent.
    If still failing → change the Agent Name in the setup so BC generates a different internal user ID.
     
    Regards,
    Oussama Sabbouh
  • NS-01050048-0 Profile Picture
    NS-01050048-0 24 on at
    @OussamaSabbouh This error was at very initial stage, when you just click configure > Select user from the list > hit submit and you hit the error.

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