web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM(Online) I...
Microsoft Dynamics CRM (Archived)

Dynamics CRM(Online) Integration with Facebook messenger

(0) ShareShare
ReportReport
Posted on by Ramakanta 2,715

Hello All,
I have a requirement where i am trying to do Dynamics CRM(Online) To Facebook messenger integration,with the below Use case,can please help me what will be the best solution approach/tool for this scenario

1.customer visits company Facebook page

2.customer sends private message with quries/requests

3.message should creates a case/incident in CRM (online)

4.Later, a customer excutive reviews the case/incident and responds via Facebook Messenger to the customer

5.Later, the customer logs into Facebook and sees the message and has a follow up request and they respond via Messenger

6.Messenger update is recorded as an activity in Dynamics CRM

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Drongo Profile Picture
    Drongo 45 on at

    So you should do folowing:

    1) Follow instructions in https://developers.facebook.com/docs/messenger-platform/getting-started . For this you need create facebook app in your group, create webhooks on your backend, test messaging, request messaging permission for your app. 

    2) In the backend (probably asp.net web/api) of your webhooks you need to create logic that will create or modify cases on new message received. 

    3) Also you need to make your webhooks "https" and you need to use default https port. Or else facebook won't send anything. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans