Dynamics CRM(Online) Integration with Facebook messenger

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Posted on by Ramakanta

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Hello All,
I have a requirement where i am trying to do Dynamics CRM(Online) To Facebook messenger integration,with the below Use case,can please help me what will be the best solution approach/tool for this scenario

1.customer visits company Facebook page

2.customer sends private message with quries/requests

3.message should creates a case/incident in CRM (online)

4.Later, a customer excutive reviews the case/incident and responds via Facebook Messenger to the customer

5.Later, the customer logs into Facebook and sees the message and has a follow up request and they respond via Messenger

6.Messenger update is recorded as an activity in Dynamics CRM

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Drongo 45 on at

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RE: Dynamics CRM(Online) Integration with Facebook messenger

So you should do folowing:

1) Follow instructions in https://developers.facebook.com/docs/messenger-platform/getting-started . For this you need create facebook app in your group, create webhooks on your backend, test messaging, request messaging permission for your app.

2) In the backend (probably asp.net web/api) of your webhooks you need to create logic that will create or modify cases on new message received.

3) Also you need to make your webhooks "https" and you need to use default https port. Or else facebook won't send anything.