How to delete a Service contract Invoice not Posted

(0) Share

Report

Posted on by Community Member

Hi,

Trying to delete a Service Contrat Invoice not posted , for exemple, I have made a mistake on the contract line Value, and want to update it.

I have created this Invoice with the batch job from a service contract.

When trying to delete the invoice, I got the error message " Can't delete because there is service ledger entries" , whereas I have'nt posted it....

I can update the Value on the Invoice instead of delete it. But the behaviour is really strange, and do not suit the other module logic.

Or if there is a Standard approach for that process, thank you to for you advice and knowledge.

I have the same question (0)

All responses (5)

Answers (1)

Suggested answer

Marco Mels on at

Like (0)

Report

Hello,

I assume you do mean this error:

If you do look at the service ledger entries, then these do indeed exist.

That said, the error / warning is correct.

Thanks.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Yes this error.

But I don't understand why there is a service ledger posted.

I only have generated an Invoice,not posted anything.

Ok the error is correct , but how do I go back to the situation before generating this service invoice ?

Thank you.

Was this reply helpful? Yes No
Suggested answer

Marco Mels on at

Like (0)

Report

Hello,

I do not think this is possible:

dynamicsuser.net/.../reversing-a-posted-service-invoice

In addition, I understand that you stated that this not a posted service invoice, but since the ledger entries are there already, the above suggestion does still apply.

Thanks.

Was this reply helpful? Yes No
Verified answer

Community Member on at

Like (0)

Report

Well since you are not given the option in service contracts of undoing the The service entry lines when you create an invoice from the contract.

The Line it is applied to is created when you use this create function this generates a Service fee invoice for annual maintence or coverage etc.

You could either Post the document and then issue a service credit memo back or leave the invoice unposted until the next issue date is due.

The post Invoice and then credit memo is the most correct issue.

You should be able to stop this from happening on the oinvoicing tab of the contract by setting up the next invoice due date

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thank you

Was this reply helpful? Yes No