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Hi
I've configured a Dynamics Customer Service Trial and installed the Omnichannel application, with the Teams Channel capability switched on.
I'm trying to create a new Microsoft Teams Account record, but it keeps on failing with the error below.
I've checked to make sure the User record has SysAdmin role, including all the Omnichannel roles.
I suspect the issue has got to do with the User needing some sort of access to Microsoft Teams.
The Teams instance I use, does have this user as a member of a few channels already.
Please assist.
Thanks
Rean
Exception Message: Plugin PostOperationTeamsConfigCreatePlugin Validation Failed
ErrorCode: -2147220891
HexErrorCode: 0x80040265
ErrorDetails:
ApiExceptionSourceKey: Plugin/Microsoft.Dynamics.OmnichannelTeams.Plugins.PostOperationTeamsConfigCreatePlugin, Microsoft.Dynamics.OmnichannelTeams.Plugins, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
ApiStepKey: 8032afaf-16d1-4deb-9dae-54f50f63519c
ApiDepthKey: 1
ApiActivityIdKey: af49811b-389b-4f47-ac76-81d1e8908d57
ApiPluginSolutionNameKey: msdyn_OmnichannelTeamsPatch
ApiStepSolutionNameKey: msdyn_OmnichannelTeamsPatch
ApiExceptionCategory: ClientError
ApiExceptionMesageName: IsvAborted
ApiExceptionHttpStatusCode: 400
HelpLink: go.microsoft.com/.../
TraceText:
[Microsoft.Dynamics.OmnichannelTeams.Plugins: Microsoft.Dynamics.OmnichannelTeams.Plugins.PostOperationTeamsConfigCreatePlugin]
[8032afaf-16d1-4deb-9dae-54f50f63519c: Microsoft.Dynamics.OmnichannelTeams.Plugins.PostOperationTeamsConfigCreatePlugin: Create of msdyn_octeamschannelconfig]
Entered Microsoft.Dynamics.OmnichannelTeams.Plugins.PostOperationTeamsConfigCreatePlugin.Execute(), Correlation Id: a9128d59-7547-4853-9f70-15ce6a8f6c5f, Initiating User: 82a427d3-e95d-eb11-89f5-000d3ad1aeb6
Service Endpoint Path: abb452607850467cae10a48bb1c40253-crm6.omnichannelengagementhub.com, Correlation Id: a9128d59-7547-4853-9f70-15ce6a8f6c5f, Initiating User: 82a427d3-e95d-eb11-89f5-000d3ad1aeb6
Service Endpoint Path: abb452607850467cae10a48bb1c40253-crm6.omnichannelengagementhub.com/.../provision, Correlation Id: a9128d59-7547-4853-9f70-15ce6a8f6c5f, Initiating User: 82a427d3-e95d-eb11-89f5-000d3ad1aeb6
Channel provisioning request for action Create initiated for teams channel 1c6dd07a-7b5f-eb11-a812-000d3acb30d8 with request id 83bfa070-843c-4079-b902-c957980f02b4, Correlation Id: a9128d59-7547-4853-9f70-15ce6a8f6c5f, Initiating User: 82a427d3-e95d-eb11-89f5-000d3ad1aeb6
Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Dynamics.OmnichannelBase.Plugins.OCServiceRequest.Send()
at Microsoft.Dynamics.OmnichannelBase.Plugins.PostOperationSendMessageToOCService.ExecuteCrmPlugin(LocalPluginContext localcontext) (Fault Detail is equal to Exception details:
ErrorCode: 0x80040265
Message: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Dynamics.OmnichannelBase.Plugins.OCServiceRequest.Send()
at Microsoft.Dynamics.OmnichannelBase.Plugins.PostOperationSendMessageToOCService.ExecuteCrmPlugin(LocalPluginContext localcontext)
TimeStamp: 2021-01-26T02:09:27.0000000Z
OriginalException: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Dynamics.OmnichannelBase.Plugins.OCServiceRequest.Send()
at Microsoft.Dynamics.OmnichannelBase.Plugins.PostOperationSendMessageToOCService.ExecuteCrmPlugin(LocalPluginContext localcontext) (Fault Detail is equal to Exception details:
ErrorCode: 0x80040265
Message: System.Net.WebException: The remote server returne...)., Correlation Id: a9128d59-7547-4853-9f70-15ce6a8f6c5f, Initiating User: 82a427d3-e95d-eb11-89f5-000d3ad1aeb6
Plugin PostOperationTeamsConfigCreatePlugin Validation Failed with Exception: System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Dynamics.OmnichannelBase.Plugins.OCServiceRequest.Send()
at Microsoft.Dynamics.OmnichannelBase.Plugins.PostOperationSendMessageToOCService.ExecuteCrmPlugin(LocalPluginContext localcontext)
Formatting localized error for key Plugin PostOperationTeamsConfigCreatePlugin Validation Failed
Looking up localized string Plugin PostOperationTeamsConfigCreatePlugin Validation Failed in msdyn_OmnichannelBase.{0}.resx
Looking up user ui language code
Loading msdyn_OmnichannelBase.1033.resx for key Plugin PostOperationTeamsConfigCreatePlugin Validation Failed
Begin:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelBase.1033.resx
Webresources Returned from server. Count=1
End:RetrieveXmlWebResourceByName, webresourceSchemaName=msdyn_OmnichannelBase.1033.resx
No Node Found for Plugin PostOperationTeamsConfigCreatePlugin Validation Failed in msdyn_OmnichannelBase.1033.resx
Looking up organization base language code
Plugin: Microsoft.Dynamics.OmnichannelTeams.Plugins.PostOperationTeamsConfigCreatePlugin, Time: 00:00:10.4765003, Entity: msdyn_octeamschannelconfig, Correlation Id: a9128d59-7547-4853-9f70-15ce6a8f6c5f, Initiating User: 82a427d3-e95d-eb11-89f5-000d3ad1aeb6
Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: Plugin PostOperationTeamsConfigCreatePlugin Validation Failed
at Microsoft.Dynamics.OmnichannelBase.Common.Plugin.OCServicePluginBase.ExecuteCrmPlugin(LocalPluginContext localcontext)
at Microsoft.Dynamics.OmnichannelBase.Common.Plugin.PluginBase.Execute(IServiceProvider serviceProvider), Correlation Id: a9128d59-7547-4853-9f70-15ce6a8f6c5f, Initiating User: 82a427d3-e95d-eb11-89f5-000d3ad1aeb6
Exiting Microsoft.Dynamics.OmnichannelTeams.Plugins.PostOperationTeamsConfigCreatePlugin.Execute(), Correlation Id: a9128d59-7547-4853-9f70-15ce6a8f6c5f, Initiating User: 82a427d3-e95d-eb11-89f5-000d3ad1aeb6
Activity Id: 571efefa-4c8c-4f96-ae6d-df3993d4cde3
Hi Rean,
Could you make sure that you have the prerequisites needed to work with Teams channels? Please see the following link: Configure a Microsoft Teams channel in Omnichannel for Customer Service | Microsoft Docs.
Here you can find info on how to configure your app in Teams: Configure a Microsoft Teams channel in Omnichannel for Customer Service | Microsoft Docs
Let me know if this can help you.
Kind regards,
João Pratas
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