Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Send multiple email to...
Customer experience | Sales, Customer Insights,...
Suggested answer

Send multiple email to same person with new journey in realtime

(0) ShareShare
ReportReport
Posted on by Shank33 10
Good morning,
 
I am trying to implement the new real time journeys for our business. I can do 70% of what outbound can do, but  few scenarios like
 
1. we have a segment of contacts signed up with interest in different regions - (Region A, Region B, Region C, Region D), customers can have more than one region interest. 
 
eg- contact 1 - Region A
Contact 2 - Region C
Contact 3 - Region B and region D
 
I want to send 2 emails to contact 3 one with Region B and one with Region D.
 
I cant find a way to do that? Is it possible in New Customer Insights Journey??
 
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Send multiple email to same person with new journey in realtime
    Hi,
     
    Has the issue been solved?
    Have there been any updates? Please feel free to ask me if you have any questions!
    If it has been resolved, can you mark the response as an answer?
     
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Send multiple email to same person with new journey in realtime
    Hi,
     
    I have added a multiselect option field to the contact entity that contains the regions that the contact is interested in.
     
    The journey is designed as follows.
     
    First determine if this field contains both Region B and Region D, and then send two emails targeting Region B and Region D to the qualified contacts.
     
    Best Regards,
    Dengliang Li
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

photo of Muhammad Affan

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

thumbnail image of a pie chart section

Top 10 leaders for November!

Congratulations to our November super stars!

thumbnail image of the word Tip

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,445 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans