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Issue : HTML Webresource get encoded automatically

Posted on by Microsoft Employee

Hi Community ,

Recently I have come across a weird issue on my trial environment .i.e when I try to add a html web resource it get encoded automatically and all the html tags are replaced by its encoded versions as shown below. Any help on this is greatly appreciated.

1561022.Capture.PNG

Thanks,

Chaithanya

  • Suggested answer
    Ty8080 Profile Picture
    Ty8080 156 on at
    RE: Issue : HTML Webresource get encoded automatically

    Thanks LA. The upload button works for me but only if I publish from the solution. If I hit publish on the the web-resource it will trigger the issue. Thanks again

  • Fubar Profile Picture
    Fubar 2,750 on at
    RE: Issue : HTML Webresource get encoded automatically

    @Ty8080 it could be a region or server rollout thing.  The original poster was indicating it was resolved for them, but it took several more days for our environments to get fixed.  The workaround we found was that on the Web Resource record we could still successfully use the Upload file button and this did not get encoded (just don't go to the text/source area on the Web Resource).  

    (I didn't log a support ticket and it self resolved and can confirm it is working ok for me today).

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Issue : HTML Webresource get encoded automatically

    Hi Tylen , For my trial environment the issue was resolved automatically In 2-3 days. (Note : I havent raised any ticket to microsoft ) I would sugest you to raise a ticket to microsoft for the same in case u need urgent fix.

  • Ty8080 Profile Picture
    Ty8080 156 on at
    RE: Issue : HTML Webresource get encoded automatically

    I have a half-dozen environments that were working Friday and are all affected by the issue now (Sunday). How can we get on the update early or get this rolled back? My entire project is about to go off the rails now

  • Suggested answer
    Vitor Faim Profile Picture
    Vitor Faim on at
    RE: Issue : HTML Webresource get encoded automatically

    Hello all,

    I can confirm this was already resolved in crm11 instances, version 9.1.017736.

    pastedimage1590674784392v1.png

  • Fubar Profile Picture
    Fubar 2,750 on at
    RE: Issue : HTML Webresource get encoded automatically

    Is still a problem here (Oceania), assume it may not have been rolled out to our region yet.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Issue : HTML Webresource get encoded automatically

    Hi ,

    The Issue has been fixed . I am able to see no encoding now . Please check from your end .

  • Fubar Profile Picture
    Fubar 2,750 on at
    RE: Issue : HTML Webresource get encoded automatically

    Have they given a timeframe?  ("upcoming releases" could be 6 months)

  • Suggested answer
    RE: Issue : HTML Webresource get encoded automatically

    Hi Partner,

    It should be fixed in upcoming releases of CRM.

  • Fubar Profile Picture
    Fubar 2,750 on at
    RE: Issue : HTML Webresource get encoded automatically

    Same issue, any idea when it will be fixed? Anyone aware of any workarounds?

    It was all fine before the 15th, Microsoft obviously updated something and have broken new and updates to HTML web resources.

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