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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Data protection fields...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Data protection fields customization

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Posted on by Community Member

As I've read online using GDPR consent levels is only a recommendation. Thus, can we disable this field and use Contact preferences to base Segments, mailings and AI functionalities?

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In addition, is Consent given field changed only manually or by the contact and can we automate this field based on contact preferences fields?

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Depending on the consent level the insights is not recorded/tracked by the marketing app. Doc: Overview of GDPR features in Dynamics 365 Marketing
     
    The customer end goal is to block behavior tracking, the contacts should be able to receive email but the system wont save insights about them.
     
    The consent levels don't act on tracking only on marketing emails deliverability.
     
    To give the contact the choice to allow or not the tracking the need to add the field to their subscription center.
  • Community Member Profile Picture
    Community Member on at

    Hello,

    thank you for your anwer. The other question is are we able to build our own set of consent levels? Is it possible? And will it disrupt the system in any way?

    Regards

    Ada

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