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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Change email before se...
Small and medium business | Business Central, N...
Suggested Answer

Change email before sending invoice or order confirmation

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Posted on by Joel95 221

Hi all,

in the test environment, I get the screen below when before sending a sales invoice or an order confirmation. In the live environment, I have changed something in the settings so that this screen no longer appears. I would like to get this screen back in the live environment. Does anyone know how to set this up?

pastedimage1681297477310v2.png

the settings below are the same in the live environment and test environment.

pastedimage1681297786506v3.png

  • Suggested answer
    Vaishnavi J Profile Picture
    Vaishnavi J 3,096 on at

    Hi

    Are you super user and if not then check the permission you have and see if in your permission sets include page no 13 that is email editor page which shows the above screen or do you have any customization in your tenant if yes then kindly uninstall and then verify it.

    If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much.

  • Suggested answer
    Govinda Kumar Profile Picture
    Govinda Kumar 2,310 Moderator on at

    Hi joel95,

    You said 'you have changed something in the settings in the live environment so that this screen no longer appears' do you remember what changes you made to the settings? it would be very helpful if you provide additional information, and also check if any custom extensions were installed after the settings changes were made.

    Regards

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,829 Super User 2026 Season 2 on at

    Hi, It seems to be related to Document Sending Profile, I hope the following information can give you some hints.

    https://yzhums.com/5318/

    Thanks

    ZHU

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