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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Your Business Central ...
Small and medium business | Business Central, N...
Answered

Your Business Central was not updated - Azure West Europe

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Posted on by AntonioKD 432

Hello everyone!

We want to upgrade our BC to 20.0 version, but two times it didn't happen. We don't have any error message - the state of the environment doesn't change to "Updating" and at the end of our upgrade window we get mail like this: 

pastedimage1654753745114v1.png
Do you know if Microsoft has any issues? 
It only happens in West Europe Azure Region - for example in UK West we upgraded our system without any troubles.

I have the same question (0)
  • Suggested answer
    MahGah Profile Picture
    MahGah 15,613 on at

    Hi

    In US we had that issue before. We opened ticket with MS and they said they have some close windows that you cannot upgrade. Looks like around "holidays" they close their upgrade (do not know why). You can ask your MS partner to check with them.

    Does BC pick the date after failure? if yes that is the next available date.

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 102,452 Super User 2026 Season 1 on at

    Hi, Just some info, I just tested the BC20.0 major upgrade yesterday for tenant in the US region with no issues.

    pastedimage1654824868327v1.png

    And the problem you mentioned happened from a long time ago. There are no error messages, but the upgrade fails.....And it's may be a problem with Microsoft.
    Although this is a hassle, you can only contact Microsoft to know the specific reason.

    Hope this helps.

    Thanks.

    ZHU

  • AntonioKD Profile Picture
    AntonioKD 432 on at

    Thank you for your answer. We've contacted MS and they clarify that they did not have services to upgrade system in that specific date and window that we set up. However system was upgraded successfully from 19.5 to 20.1.

  • AntonioKD Profile Picture
    AntonioKD 432 on at

    Thank you for your answer. We've contacted MS and they clarify that they did not have services to upgrade system in that specific date and window that we set up. However system was upgraded successfully from 19.5 to 20.1.

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