Enabling Knowledge Base on Entity

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Posted on by crmrsw15

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Hi,

We have an entity that we would like to see the KB records, as we can see on other entities. I notice that on the entity in the customization area there is an option to turn on Knowledge Management, although it is greyed out.

Is there a way of enabling this on the form without completely rebuilding the entity?

Best wishes,

Richard

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TomSmelser 1,570 on at

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RE: Enabling Knowledge Base on Entity

This is a bit late reply. But you can enable that here.

open Settings > Service Management > Embedded Knowledge Search, check the box for your entity in Record Types list and save the changes.

Good luck!

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