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Service | Customer Service, Contact Center, Fie...
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Dynamics 365 remote assits y soliworks

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I used solidworks for design and prototyping projects and I will implement soliworks PDM, the company has dynamic 365 remote assits as there are flat documents with unstructured, semi-structured and structured data, within the remote assits call dashboard I would like to know if I can see this data, by doing data analytics, I was thinking to start; use a datamark fed with ova, xlm, txt documents. This can be done, I am still a master's student so I do not have much knowledge about these architectures.
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